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Product Owner #2686
Position Summary:
Our partner operates high volume, subscription based digital entertainment products serving a large global member base. Within this environment, changes to pricing, promotions, onboarding, upsells, cross sells, or the overall member journey can directly influence customer experience and revenue.
The Product Owner will sit between Growth and Technology, taking ownership of the day-to-day operational health and commercial performance of the member experience. This person will analyze customer journeys, conversion, sales patterns, releases, and user behavior to identify friction, investigate unusual performance, and determine what needs to change.
The ideal candidate combines Product Operations, Growth Operations, digital QA, analytics, and strong technical communication. They do not simply execute predefined test cases or report numbers. They proactively identify problems, determine the customer and business impact, translate findings into actionable requirements, and work with Engineering through resolution. Applied AI is also an important part of the role, with an expectation that this person can build repeatable AI workflows that improve analysis, QA, reporting, and issue investigation.
Experience and Education:
- Bachelor's degree in Business, Information Systems, Analytics, or a related field, or equivalent professional experience
- 4+ years of experience across Product Operations, Growth Operations, Digital Operations, Subscription Operations, Product Analytics, or similar roles
- Experience supporting high volume consumer websites, digital products, ecommerce, or subscription based services
- Experience analyzing conversion funnels, customer journeys, onboarding, pricing, promotions, upsells, cross sells, and user behavior
- Hands on experience with release validation, regression testing, acceptance criteria, and customer facing digital QA
- Experience investigating product issues, identifying business impact, documenting expected behavior, and partnering with Engineering through resolution
- Demonstrated experience using Claude or comparable AI platforms to build repeatable workflows, automations, or analytical processes
Skills and Strengths:
- Product Operations
- Growth Operations
- Digital Operations
- Subscription Operations
- Conversion Optimization
- Customer Journey Analysis
- Product Analytics
- Revenue Analysis
- User Behavior Analysis
- Release Testing
- Regression Testing
- Segmentation
- Acceptance Criteria
- Defect Management
- Root Cause Analysis
- Claude
- AI Automation
- Jira
- SQL
- Funnel Analysis
Primary Job Responsibilities:
- Own the day-to-day operational health and performance of the digital member experience
- Monitor pricing, promotions, onboarding, upsells, cross sells, releases, and other customer facing flows
- Analyze conversion, sales, retention, drop offs, segmentation, and member behavior to identify unusual patterns and improvement opportunities
- Move from data and observation through investigation, conclusion, and actionable recommendations
- Investigate performance changes to determine what changed, which customers are affected, why it matters, and what should happen next
- Proactively identify product issues rather than relying solely on predefined testing instructions
- Reproduce issues and clearly document conditions, affected users, expected behavior, business impact, and urgency
- Validate new releases and regression test critical customer and revenue flows
- Translate operational findings into clear, actionable requirements for Engineering
- Partner with Growth and Engineering to prioritize corrections and product improvements
- Track identified issues through resolution and validate completed changes
- Build repeatable Claude or AI workflows for analysis, QA, reporting, pattern identification, and issue documentation
- Independently validate AI generated findings before using them to support business decisions
- Recommend improvements based on customer behavior, performance data, and recurring operational issues