O que a vaga pede
Salesforce Service Cloud & Agentforce Developer
Location:
Nearshore (Latin America or other locations with significant overlap with U.S. time zones)
Required Experience
- 6-8 years of Salesforce development and implementation experience
- Strong hands-on expertise in:
Key Responsibilities
- Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
- Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
- Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
- Build and support REST and SOAP integrations between Salesforce and enterprise applications.
- Design and maintain Salesforce Flows, including:
- Configure and maintain Salesforce platform capabilities, including:
- Perform Salesforce administration activities, including:
- Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
- Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
- Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
- Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.
Preferred Qualifications
- Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
- Experience integrating Agentforce with enterprise APIs and external systems.
- Knowledge of Salesforce Data Cloud / Customer 360.
- Experience with Service Cloud Voice and Omni-Channel.
- Familiarity with Salesforce DevOps practices and CI/CD pipelines.
- Experience with integration platforms such as MuleSoft and/or Spring Boot.
- Salesforce Platform Developer I Certification preferred.